Privacy Policy
Last Updated: June 2026
1. Introduction
Bespokelements™ ("we", "our", "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, communicate with us, or engage our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.
2. Information We Collect
We may collect and process the following information:
Information You Provide
Name
Email address
Telephone number
Company name
Project address
Project details and specifications
Drawings, plans, images and documents submitted through our website or by email
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referring websites
Website usage statistics
This information helps us improve website performance and user experience.
3. How We Use Your Information
We use personal information to:
Respond to enquiries
Prepare quotations and proposals
Assess project requirements
Communicate regarding ongoing projects
Deliver our products and services
Improve our website and customer experience
Maintain business records
Comply with legal and regulatory obligations
We do not sell personal information to third parties.
4. Legal Basis for Processing
We process personal data under one or more of the following legal bases:
Consent
Performance of a contract
Legitimate business interests
Compliance with legal obligations
5. Sharing Information
We may share information with trusted third parties where necessary to deliver our services, including:
Architects and design consultants
Manufacturers and fabrication partners
Installation contractors
Professional advisers
IT and website service providers
All third parties are expected to process information securely and in accordance with applicable data protection laws.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide services
Maintain project records
Meet legal, accounting and regulatory requirements
Resolve disputes and enforce agreements
When information is no longer required, it is securely deleted or anonymised.
7. Data Security
We implement appropriate technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
While no internet transmission can be guaranteed completely secure, we take reasonable steps to protect the information we receive.
8. Cookies
Our website may use cookies and similar technologies to improve functionality and analyse website performance.
You may adjust your browser settings to refuse cookies; however, certain website features may not function correctly.
9. Your Rights
Under UK GDPR, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of personal information
Restrict processing
Object to processing
Request data portability
Withdraw consent where applicable
To exercise any of these rights, please contact us using the details below.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or policies of external websites.
11. Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact:
Bespokelements™
Email: mail@bespokelements.co.uk
Website: www.bespokelements.co.uk
12. Changes to this Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page together with the revised effective date.